Who we are
M C Bromell Ltd, our trading name is Plumbers Near Me, operating the website plumbersnearme.me.uk ("we", "us", "our"). We are the data controller for the personal information described in this policy.
Contact: [email address]
What this website does
Plumbers Near Me connects people who need plumbing help with independent local plumbing specialists. When you submit an enquiry through our website, we pass your details to a specialist covering your area so they can contact you directly. We do not carry out plumbing treatments ourselves.
What information we collect
When you submit an enquiry form, we collect:
- Your name
- Your phone number
- Your town or postcode area
- The type of plumbing issue you're describing
- Any additional details you choose to include in the message field
We do not ask for or store payment information, and we do not require you to create an account.
How we use your information
We use the information you submit to:
- Match your enquiry to a plumbing specialist covering your area
- Share your name, phone number, and enquiry details with that specialist so they can contact you directly
- Keep a record of enquiries for our own operational purposes (for example, checking which specialist an enquiry was routed to)
Who we share your information with
We share your enquiry details with the independent plumbing specialist assigned to your area. That specialist is a separate business, not part of our company, and will use your contact details to get in touch with you about your enquiry. Once shared, that specialist's own privacy practices apply to how they handle your information, we'd encourage you to ask them directly if you have questions about how they use your data.
We do not sell your personal information to advertisers, and we do not share it with anyone else beyond the specialist matched to your enquiry.
How long we keep your information
We keep enquiry records for 12 months from the date of submission, after which they are deleted unless we have a legitimate reason to keep them for longer for example, an ongoing dispute or a legal requirement.
Your rights
Under UK GDPR, you have the right to:
- Ask what personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information
- Object to how we're using your information
- Ask us to restrict how we use your information
To exercise any of these rights, contact us at [email address]. You also have the right to complain to the Information Commissioner's Office (ico.org.uk) if you're unhappy with how we've handled your information.
Cookies
This website does not currently use tracking or analytics cookies. Google Search Console, which we use to monitor how this site appears in search results, is verified via DNS and does not place any cookies or tracking code on this website. If this changes in future (for example, if we add analytics), this policy will be updated and you'll be asked for consent where required.
Children
This website is not intended for use by children, and we don't knowingly collect information from anyone under 18.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised.
Contact us
If you have questions about this policy or how your information is handled, contact us at [email address].